Ng99 Privacy Policy

Your personal information matters most to us. Below you will find full details on how ng99 collects, uses, and protects your data.

Last Updated: January 2026
Content
Introduction What Information We Collect How We Collect Information Purpose of Data Use Information Sharing Policy Cookies Policy Data Protection Your Rights Data Retention Period Children's Privacy Right to Rectification Contact
Your privacy is our responsibility. Please read this Privacy Policy carefully before registering at ng99. By using the platform, you are considered to have agreed to this policy.

1 Introduction

Ng99 is an international online gaming platform serving players in Bangladesh and around the world. We believe every user's personal data belongs to them, and protecting it is our ethical responsibility.

This Privacy Policy explains in detail what types of information ng99 collects, why it is collected, how it is used, and the steps we take to keep your data secure. This policy applies to our website, mobile app, and all digital services.

We never sell your data or use it for third-party advertising without your consent. The ng99 Privacy Policy is built in accordance with international data protection standards.

2 What Information We Collect

To deliver the best experience on the ng99 platform, we collect various types of information. Details are outlined below:

Type of Information Example Purpose of Collection
Identity-Related Name, date of birth, national ID KYC Verification
Contact Information Mobile number, email address Account Security & Notifications
Financial information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser information, device ID Security & Fraud Prevention
Gaming Activity Game history, bet amounts, wins and losses Service Improvement & Responsible Gaming
Location data Country, city (derived from IP) To enforce geographic restrictions

3 How We Collect Information

Ng99 collects your information in several ways. We want you to know exactly where that information comes from:

Direct Collection

  • Information you provide in the registration form (name, mobile number, email).
  • Identity document information uploaded during KYC verification.
  • Payment information provided at the time of deposit or withdrawal.
  • Information provided during communications with our support team.

Automatic Collection

  • Through cookies and tracking technologies while you use the platform.
  • IP address, browser type, and usage timestamps stored in log files.
  • Data automatically recorded on the server during gaming sessions.

From Third Parties

  • Transaction confirmation data received from payment gateways (bKash, Nagad, Rocket).
  • Information received from identity verification service providers.
  • Risk analysis data received from fraud prevention partners.
ng99 only collects the information that is necessary. We do not gather excessive or unnecessary personal data.

4 Purpose of Data Use

Ng99 uses the information it collects solely for legitimate and necessary purposes. We will never use your data for anything else without your permission.

  • Account management: To handle registration, login, password recovery, and account security.
  • Payment Processing: To process transactions for accepting deposits and processing withdrawals.
  • KYC Verification: To verify age and confirm identity, ensuring the platform remains compliant and legitimate.
  • Fraud Prevention: To detect suspicious activity and protect your account.
  • Customer Support: Using relevant information to resolve your issues quickly.
  • Service Improvement: Analyzing usage patterns to improve the gaming experience.
  • Legal compliance: To meet regulatory requirements and comply with legal obligations.
  • Responsible Gaming: To identify problem gambling risks and provide timely support.
ng99 never sells your data to third parties or uses it for advertising purposes.

5 Information Sharing Policy

Ng99 may share your information with third parties only in very limited circumstances and for specific reasons. Your data is never sold under any circumstances.

Information may be shared when:

  • Payment Processors: Transaction details shared with bKash, Nagad, or Rocket as required to process deposits and withdrawals.
  • Identity Verification Service: With licensed verification services to complete the KYC process.
  • Law enforcement agencies: When required by a court order or a legitimate request from a regulatory authority.
  • Anti-Money Laundering: With regulatory authorities to prevent financial crime.
  • Technology Service Providers: With cloud and security partners for platform operations.
All information shared with third parties is contractually protected. They are required to follow the same strict privacy standards as ng99.

6 Cookies Policy

The ng99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type:

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To understand platform usage patterns (without personal identification).
  • Security Cookies: To detect fraud and cyber attacks.

You can disable non-essential cookies from your browser settings. However, doing so may cause some features to not work properly.

7 Data Protection

Ng99 uses industry-leading technology to protect your data. Our security measures are multi-layered and continuously updated.

  • SSL/TLS Encryption: All data transmitted between you and our servers is secured with 256-bit SSL encryption.
  • Data Encryption: Stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Firewall & DDoS Protection: To protect servers against cyberattacks.
  • Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
Please keep in mind that no method of transmission over the internet is 100% secure. Protecting your account means never sharing your password and avoiding logging in from unfamiliar devices.

8 Your Rights

You have several important rights regarding your information at ng99. We fully respect and uphold each of these rights.

Right to Access Information

The right to know what information ng99 holds about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

The right to request deletion of your information under certain circumstances.

Right to Restrict Processing

The right to object to the use of your information for specific purposes.

Data Portability

The right to receive a copy of your data or transfer it to another platform.

Right to Withdraw Consent

The right to withdraw consent for data processing at any time.

To exercise these rights [email protected]Email us at. We will respond within 30 business days.

9 Data Retention Period

Ng99 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal obligations.

  • Account information: For as long as the account is active and for 5 years after closure.
  • Transaction Information: A minimum of 7 years as required by financial regulations.
  • KYC documents: 5 years after account closure.
  • Gaming Log: 2 years for dispute resolution.
  • Cookies data: 1 day to 1 year depending on type.
  • Support Conversations: Up to 2 years after last contact.

Once the designated retention period has passed, data is securely deleted or anonymized.

10 Children's Privacy

Ng99 is strictly prohibited for anyone under 18. We never intentionally collect information from minors.

  • Age verification is mandatory at the time of registration.
  • Date of birth is verified during the KYC process.
  • If a minor's account is detected, it is immediately suspended and the data is deleted.
If you become aware of a minor using ng99, please notify us immediately.

11 Right to Rectification

Ng99 reserves the right to modify or update this Privacy Policy as needed. When changes are made:

  • A notification will be sent to your registered email before any significant changes.
  • A notification will be displayed on the platform.
  • The date of any changes will be updated at the top of this page.
  • Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We recommend reviewing this page regularly.

12 Contact

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact us:

We will respond to your request within a maximum of 30 business days. For urgent security matters, we aim to respond within 24 hours.

Use live chat for the fastest response. Our Bangla-speaking support team is always ready to help.

Why We Are Safe

What we do to protect your data at ng99

SSL 256-bit encryption

All your data transmissions are protected by the highest industry-standard encryption. No one can intercept your information in transit.

Strict KYC Verification

Every account goes through identity verification, which helps prevent fake accounts and identity theft while keeping your account secure.

Automated Fraud Detection

Our AI-powered system monitors suspicious activity 24/7 and issues real-time alerts.

Two-Factor Authentication (2FA)

Enable two-factor authentication via mobile OTP or app. Knowing your password alone is not enough to access your account.

Secure Data Storage

Your data is stored with AES-256 encryption in certified data centers. Regular backups ensure your data is never lost.

Independent Security Audit

Third-party cybersecurity experts regularly test ng99's systems to identify vulnerabilities.

100% Secure & Trusted Platform

Play Safe, Trust Us

Your privacy and security are our top priority at ng99. Join today and enjoy a safe gaming experience.

Register Now Log In
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