Ng99 Responsible Gaming

Gaming is for fun, not stress. ng99 believes every player should know their limits and enjoy gaming safely.

Player Well-Being is Our Priority
Contents
Introduction Our Policies Warning Signs Control Tools Check Yourself How to Set Limits Self-Exclusion Feature Minor Protection FAQs
Keep in Mind: Gaming is for entertainment only. Chasing losses is never the answer. If you feel there is a problem, contact us immediately.

1 Introduction

At ng99, responsible gaming is not just a policy — it is a core part of who we are. We believe that when online gaming is enjoyed in a controlled and mindful way, it is a fun form of entertainment. But when it becomes a habit that starts affecting your personal, family, or financial life, it becomes a problem.

Online gaming platforms are growing fast in Bangladesh, and so is the risk of gaming addiction for some players. ng99 takes this seriously and is committed to providing a safe, responsible environment for every player.

On this page, you will learn how to build responsible gaming habits, recognize the signs of a problem, and how to use the various control tools available on ng99. Our goal is for you to always enjoy gaming — never let gaming take control of you.

ng99 Responsible Gaming Program Operated in accordance with international standards. We continuously improve our protection measures.

2 Our Policies

At ng99, we have a set of core responsible gaming principles that we strictly follow:

  • Strict 18+ Age Verification: Age is verified at every registration. Minors are not permitted to open an account.
  • Voluntary Limit Setting: You can set your own deposit, betting, and session limits at any time.
  • Transparent Information: Game outcomes are completely random — we are always transparent about this.
  • Addiction Prevention Tools: All features — from self-exclusion to cooling-off periods — are completely free.
  • 24/7 Support: Our support team is always ready to assist with any issue.
  • Responsible Advertising: We never run promotions that encourage risky behavior.
  • Financial Loss Warning: An automatic alert is sent when you reach a set loss amount.
The essence of responsible gaming is this — enjoy the game, but always stay in control. Never let gaming take over your life.

3 Recognize the Warning Signs

Gaming addiction can develop gradually. Watch out for the following signs in yourself or someone close to you:

1

You are spending more than your budget on gaming or borrowing money to play.

2

You keep playing in an attempt to "win back" money you've lost.

3

You are lying to or hiding your gaming activity from family or friends.

4

You feel restless, irritable, or anxious when you are not gaming.

5

You are neglecting work, studies, or relationships to spend time gaming.

6

You have tried to stop gaming but keep failing.

7

You are using gaming as a way to cope with stress or emotional distress.

8

You are using money meant for bills or savings to gamble.

If you notice two or more of the above signs in yourself, do not wait — reach out to us right away. Acknowledging the problem is the first step.

4 Control Tools

Ng99 gives every player full control over their gaming experience. The following tools are available on our platform completely free of charge:

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount.

Loss Limit

Your session will automatically end once you have lost a set amount.

Session Time Limit

You can set a maximum time limit for each gaming session yourself.

Cooling-Off Period

Temporarily pause your account for anywhere from 24 hours up to 6 weeks.

Self-Exclusion

Exclude yourself from the platform for anywhere from 6 months to permanently.

Reality Check

After a set period, an automatic reminder will let you know how long you've been playing.

To activate these tools, go to your account settings or email our support team: [email protected]

5 Check Yourself

Ask yourself the questions below. Answering honestly will help you understand where your gaming habits stand.

1. Do you usually set a budget before you start playing?

Yes — A Responsible Habit
No — Set a Deposit Limit Now

2. When you lose, do you place more bets to try to win the money back?

No — A good sign
Yes — This Is a Dangerous Pattern, Please Seek Help

3. Are you honest with your family about your gaming habits?

Yes — A Sign of a Healthy Relationship
No — Hiding it only makes things worse

4. Can you stop playing on your own after a set amount of time?

Yes — You Are in Control
No — Start a Session Timer

5. Is gaming affecting your daily responsibilities or sleep?

No — Balance is maintained
Yes — Take a Break Now and Seek Help
If most of your answers point to a problem, talk to our support team or activate the self-exclusion feature.

6 How to Set Limits

Activating the control tools on ng99 is simple. Just follow these steps:

1
Log in to your account

Log in to your ng99 account and click on the profile icon.

2
Go to Responsible Gaming Settings

Select the "Responsible Gaming" option from the menu.

3
Choose a Limit

Choose from a deposit limit, time limit, or loss limit based on your preference.

4
Set Amount & Duration

Choose a daily, weekly, or monthly timeframe and enter the specific amount.

5
Confirm

Save your settings. Decreasing a limit takes effect immediately; increasing one takes effect after 24 hours.

Once a limit is set, it works automatically — you don't need to remember it every time.

7 Self-Exclusion Feature

Self-exclusion lets you decide to block your own access to the ng99 platform — either for a set period or permanently. During this time, logging in, making deposits, or playing will not be possible.

Self-Exclusion Duration:

  • 6 Months: For a temporary break.
  • 1 Year: To stay away from gaming for an extended period.
  • 3 Years: If you have a serious problem.
  • Permanent: For complete and permanent exclusion.
Your account cannot be reopened while self-exclusion is active. Permanent exclusion is completely irreversible.

To activate self-exclusion, go directly to [email protected]Email us or let us know via live chat. We will process your request within 24 hours.

8 Minor Protection

Ng99 strictly prohibits anyone under 18 from using the platform. We take the following steps to protect minors:

  • Date of birth and national ID verification are mandatory at registration.
  • Deposits are restricted until age verification is completed through the KYC process.
  • Suspicious accounts are investigated and suspended immediately.
  • Our advertising is never targeted at minors.

Advice for Parents:

If your child uses your device, keep parental controls active in the browser. Have an open conversation with your child about the risks of online gaming.

If you suspect a minor is using ng99, please immediately [email protected]Report it here.

9 FAQs

No, responsible gaming doesn't mean playing less. It means staying in control. Setting a clear budget, managing your time, and being mindful of your mental state — that's what responsible gaming is all about.

Yes, but decreasing a limit takes effect immediately. A request to increase a limit takes effect after 24 hours — this helps prevent impulsive decisions.

When self-exclusion is active, your account balance remains secure. You can withdraw it once the exclusion period ends or by following the designated process. Contact our support team for more details.

If you suspect a family member has a gaming problem, email us at [email protected]. We can review accounts and take appropriate action based on third-party requests as well.

Yes, the World Health Organization (WHO) recognizes Gaming Disorder as a mental health condition. It can affect anyone at any age, and full recovery is possible with the right support. Don't be ashamed — reach out for help.

Yes, completely free. Deposit limits, session timers, self-exclusion, cooling-off periods — every ng99 account holder can access all these features at no cost.
Why is responsible gaming safe at ng99?

We prove in action, not just words, that player well-being is our priority.

Full Confidentiality

Your gaming limits or self-exclusion details are kept completely confidential. No one else will know.

24/7 Support

Whenever you need help, our support team is here for you.

Awareness Campaigns

Responsible gaming messages and tips are displayed regularly on the platform.

Full Spending History

Your full transaction and gaming history is transparently accessible from your account.

Positive Mindset

We celebrate wins, but we also foster a culture of accepting losses with a healthy mindset.

Recognized Standards

Ng99's responsible gaming program operates in line with international standards and is regularly audited.

Safe Gaming, Happy Life

Play Responsibly, Have Fun

Join ng99 and enjoy a safe, controlled gaming experience. Our responsible gaming tools keep you in control at all times.

Register Now Log In
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